问题现象
给微软的邮箱发信,就直接被退信!原因是邮件服务器IP在他们的拦截名单上。
只要是发送到与微软域名(包括不限于hotmail.com,live.com,msn.com,outlook.com)相关的邮箱或使用了他们拦截系统的邮箱,都被退信,服务器返回信息如下:
收件方服务器因未知原因拒绝连接。
Connection to the remote recipient's server was denied for unknown reason
SMTP erOr, MAlL FROM: Host hotmall.com(104.47.57.33) MAlL FROM said 550 5.7.1 Unfortunately, messages from [210.75.24.240l weren't sen
t. Please contact your internet service provider since part of their network is on our block list ($3150). You can also refer your provider to ht
p:/mal.ive.com/mail/troubleshooting,.aspx#errors. [SN1NAM02FT0027 .eop-nam02.,prod.,protection.outook.com 2024-03-15T07:26:14.907
Z08DC448C07BB36681
IP拦截、被退信解决办法
联系微软邮局客服,他们有工具和权利去解除IP拦截。你可直接通过这个链接https://support.microsoft.com/en-us/supportrequestform/8ad563e3-288e-2a61-8122-3ba03d6b8d75,发起工单请求。
填写如下信息(仅供参考),工单页面底部可以将语言改成中文后填写
Describe the issue
Issue Title
Undelivered Mail Returned to Sender
Sender Information for Outlook.com Delivery
Contact Name:
Luyee
What domain are you sending to?
outlook.com
Contact e-mail address (this email must be valid to receive the investigation report):
admin@fengjun.wang
Time Zone
(GMT+08:00) Beijing, Chongqing, Hong Kong, Urumqi
What domain are you sending from?
fengjun.wang
How would you describe your company or yourself?
Social Networking
Please provide the following information:
Outbound IP(s) or range(s): *
你的邮件服务器IP地址
Is your server dedicated or shared?
Dedicated
Copy and paste any error messages:
把退信的完整信息复制粘贴到框里
Provide the URL of your web site:
https://www.fengjun.wang/
填写验证码并提交。
大约几小时后收到第一封邮件:
Reported deliverability problem to Outlook.com SRX152***4340ID
Dear Luyee
Please note that your ticket number is in the subject line of this mail.
140.238..
Note: Errors are unlikely, however, if an error is indicated, please resubmit the specific IP or IP range.
Thank you,
Outlook.com Deliverability Support
Please do not reply to this message as it is from an unattended mailbox. Any replies to this email will not be responded to or forwarded. This service is used for outgoing emails only and cannot respond to inquiries.
随后还有第二封邮件:
Dear Luyee
We have completed reviewing the IP(s) you submitted. The following table contains the results of our investigation.
Conditionally mitigated
140.238..
Our investigation has determined that the above IP(s) qualify for conditional mitigation. These IP(s) have been unblocked, but may be subject to low daily email limits until they have established a good reputation.
Please note that mitigating this issue does not guarantee that your email will be delivered to a user’s inbox.
Ongoing complaints from users will result in removal of the mitigation.
Mitigation may take 24 – 48 hours to replicate completely throughout our system.
If you feel your issue is not yet resolved, please reply to this email and one of our support team members will contact you for further investigation.
Regardless of the deliverability status, Outlook.com recommends that all senders join two free programs that provide visibility into the Outlook.com traffic on your sending IP(s), the sending IP reputation with Outlook.com and the Outlook.com user complaint rates.
Junk Email Reporting program (JMRP) When an Outlook.com user marks an email as “junk”, senders enrolled in this program get a copy of the mail forwarded to the email address of their choice. It allows senders to see which mails are being marked as junk and to identify mail traffic you did not intend to send. To join, please visit
https://sendersupport.olc.protection.outlook.com/snds/JMRP.aspx
Smart Network Data Services program (SNDS). This program allows you to monitor the ‘health’ and reputation of your registered IPs by providing data about traffic such as mail volume and complaint rates seen originating from your IPs. To register, please visit http://postmaster.live.com/snds/.
There is no silver bullet to maintaining or improving good IP reputation, but these programs help you proactively manage your email eco-system to help better ensure deliverability to Outlook.com users.
Thank you,
Outlook.com Deliverability Support
收到这封邮件,即代表客服已经帮助解除IP拦截了。这篇文章中介绍的解决方法只是有可能解决问题,具体还得看他们对你发出邮件的调查情况,又或许你能够跟他们解释清楚也是可以解决邮件退信的。
按邮件提示,IP拦截解除可能需要24-48小时生效。
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